Article is intended for
- Reseller
- Installer
What's This Article About?
This article explains how you perform a firmware update for the ST2020 intercom.
How to perform a firmware update
- Go to "Devices"
- Select "Door Intercoms" to filter your hardware units to intercoms only
- Select the unit you want to update
- Scroll down to the "Firmware" section
- From the "Version" drop down menu select desired version
- Review the firmware details and ensure they are correct.
- Click "Update" to start the firmware installation process.
Ensure that your device remains powered on and connected during the update to avoid any interruptions.
Click on image to enlarge video.
Note: Typically, the firmware installation process takes about 5 minutes. However, it may take longer for the correct firmware version to display as the current version in the cloud. This delay is particularly notable when the ST2020 is connected via LTE, where updates might occasionally take an extended period. In some instances, it could take as long as 30-40 minutes for the updated firmware version to become visible in the cloud interface. You can bypass this delay by accessing the service menu on the ST2020 intercom. Directly after rebooting, you can verify whether the new firmware has been successfully installed.