Mobile apps

App Updates

• StepLock Access App iOS Update 2.2
• StepLock Access App - Android update 2.2.7

Troubleshooting

• APP - fault finding
• Experiencing Either No Video or Distorted Video During Calls
• The impact of multiple SSIDs on the same channels

App features

• Activate StepLock Access mobile app

Android

• Turn Off Battery Optimisation (Android)
• StepLock App permissions (Android)
• Allow app to use data even if Data Save is on

iOS

• StepLock App permissions (iOS)
• Answer StepLock App when phone is in lock mode (iOS)

Known Issue

• FIXED! - Re-activation of App (iOS Only)